CircleCI Support:
expert guidance and training
Our team of experts is here to guide you from proof of concept, to launch, to build optimization.
And when issues arise, our team will get you back to green, faster.
Standard
Starter
Free
Ticket management
Local availability
12 x 5
9 am - 9 pm
Monday - Friday
8 x 5
9 am - 5 pm
Monday - Friday
Holiday coverage
Support users
30
10
Targeted response times
Urgent
1 business hours
2 business hours
Timely response for Annual plans
High
4 business hours
4 business hours
Timely response for Annual plans
Normal
12 business hours
1 business day
Timely response for Annual plans
Low
Timely response
Timely response
Timely response
Communication channels
Community form
CCI knowledge base
Email/ticket support
Portal only
Screen share support
Urgent priority only
Advanced and Premium support
Enterprise-grade support for advanced development teams. Get specialized training, workflow optimizations, and around-the-clock technical assistance designed to meet the complex challenges faced by your team. Build a DevOps roadmap with success plans tailored to your goals, and drive better business outcomes with expert insights and guidance.
Build
- Onboarding support
- Migration assistance
- Personalized training sessions
Ship
- 24/7 technical assistance
- Dedicated Slack channel
- Feature and bug escalation
- Virtual office hours
Scale
- Dedicated Customer Engineer
- Configuration review
- Performance monitoring
- Customer technical success plan
>Let’s talk
“Super fast resolution, I’m honestly impressed.”
Karol Galanciak | CTO & Co-Founder at Smily